House Financial Services Committee Hosts Hearing Examining Student Loan Servicers

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By Morgan Clemons on June 11, 2019

The House Financial Services Committee hosted a hearing on June 11, 2019 at 10:00 am EST: An Examination of State Efforts to Oversee the $1.5 Trillion Student Loan Servicing Market. The individuals testifying before the committee included:

  • Ms. Joanna K. Darcus, Staff Attorney with the National Consumer Law Center
  • Mr. Joe Sanders, Student Loan Ombudsman of the Illinois Attorney General’s Office
  • Mr. Nicholas Smyth, Pennsylvania Office of the Attorney General Consumer Financial Protection Unit
  • Ms. Arwen Thoman, Massachusetts Attorney General’s Office
  • Mr. Scott Buchanan, Executive Director of the Student Loan Alliance

Much of the testimony focused on “forbearance steering” vs. income-driven repayment options and state enforcement actions. Buchanan noted that the CFPB complaints have decreased and that state efforts related to student loan servicing would create conflicting requirements. Topics covered also included the role of the creditor vs. the servicer vs. the debt collector, the Department of Education, the relationship of internal policies and/or incentives to the profitability of servicers; defining fiduciary duty; underwriting; and the student debt crisis representing 7.8% of U.S. GDP.

  • Representative Andy Barr (R-KY) indicated that Democrats “nationalized” student loans and noted that servicers do not set loan terms, loan interest rates, what school to attend, nor how much student loan debt the borrower should accumulate.

• Representative Ayanna Pressley (D-MA) referenced “disparate impact” and discrimination in servicing.

  • Representative Sylvia Garcia (D-TX) inquired about data on women and student loan debt.
  • Representative Katie Porter (D-CA) likened the testimony of the Executive Director of the Student Loan Alliance to the testimony of Countrywide representatives.
  • Representative Ed Perlmutter (D-CO) inquired as to the effects to the servicing industry if student loan debts were dischargeable in bankruptcy.
  • Representative Barry Loudermilk (R-GA) referenced the “astronomical” cost of education and the rigorous truth in lending disclosure statements for buying a home and buying a car. Loudermilk’s concerns focused on disclosures to student loan borrowers during the origination process and requirements related to underwriting and/or a student borrowers’ ability to repay loans.
  • Representative John Rose (R-TN) inquired whether the pending cases against student loan servicers were akin to CFPB regulation by enforcement and argued that former CFPB Director Richard Cordray was focused on self-promotion rather than consumer protection.


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Newberry Note:

Judy will add more discussion

Aldridge Pite Regulatory Compliance 
Judy Newberry
Judy Newberry

Supervising Partner

Regulatory Compliance

Morgan Clemons
Morgan Clemons

Senior Associate

Regulatory Compliance

Senior Associate Morgan Clemons advises financial institutions on regulatory compliance matters. Prior to representing financial institutions in private practice, Ms. Clemons worked as a financial institutions enforcement attorney for a state banking department. Ms. Clemons advises financial institutions, including fintech lenders, on drafting and implementation policies and procedures, compliance with consumer financial protection laws, and employee training. Ms. Clemons may be contacted at

Mrs. Judy Newberry is the Supervising Partner for the Regulatory Compliance group and advises banks on regulatory  compliance matters, including supervisory examinations, vendor management, policy reviews and drafting, and director and officer liability and/or self-protection. Prior to representing financial institutions in private practice, Mrs. Newberry worked as the Deputy Commissioner for Legal Affairs for a state banking department and as a Federal Deposit Insurance Corporation (FDIC) attorney. Mrs. Newberry has spent most of her career with state and federal banking agencies. She has been practicing law for more than 35 years. Mrs. Newberry may be contacted at

About the A|P Regulatory Compliance Group: Aldridge Pite’s Regulatory Compliance Group is composed of former financial institution regulators. Attorneys in the group speak on financial services compliance and quality control topics at national conferences, have been recognized or honored by financial industry groups as well as attorney peers, and have authored articles for academic and industry publications.

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